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If you have a question about your receiving, your tracking number, please be sure it has been 3-5 days after you’ve ordered as that is the general processing time.
If you have a question about switching items, please provide us with an order number or message us.
Thank you!
FREQUENTLY ASKED QUESTIONS
Please read our FAQ before sending us a message.
What if my order doesn’t arrive within 36 hours?
Reports are generally delivered within 36 hours of order placement, or if there were missing details, within 36 hours of the receipt of full information needed to generate the report(s). Occasionally, an order might arrive a little late if there was an unexpected influx of orders, for example, a power outage, etc.
However, if 36 hours have passed and you don’t find an email from [Lalaspiritual (support@lalaspiritual.com) in your inbox or spam folder, then please write and let lalaspiritual know. Please understand that we make every effort to send your order, and if this is impossible, you will receive a refund.
Some people have problems with email delivery, particularly with emails that have attachments. In these cases, we can put the report(s) in a secure place online for download. If you prefer this method regardless, write Lalaspiritual an email with the request or add the request in the notes with your order placement.
Should I use 12 pm for an unknown birth time?
No, you should specify that the birth time is unknown rather than guess it so that the report can be created specifically for unknown birth times.
Although unknown birth time reports can be a little shorter than the reports with known birth times, they only include information that is known. Most importantly, ambiguous information is excluded from the report.
Some people feel that they will get more for their money if they guess at the birth time, as they assume that more interpretations in the reports are better. However, it’s much better to have a shorter report with accurate interpretations than a longer report with a mix of accurate and inaccurate interpretations! In this case, less is definitely more.
Why do my results differ from those from other sources?
It’s important to note that there are many different valid methods for arriving at various astrology calculations, including the Zodiac (Sidereal or Tropical), system of houses used, method of progressing the houses in the case of progressions, use of current or birth location for certain forecasting techniques, and many more. It’s rare that an astrology software program is making wrong calculations. Typically, discrepancies have to do with different systems and not about one or the other being “wrong.” When the Ascendant differs, it’s usually about an ambiguous time zone since we must use the time zone that was in effect at the time of birth and historical time zone information is not perfect. It is simply not true that any one particular software program has every historical time zone correct, although many efforts are made to get them right.
If you receive unexpected results, please send an email to Lalaspiritual who can look into the matter and explain the reasons for it, such as an ambiguous time zone or a particular calculation method. It’s important to provide as many details as possible.